Mercedes-Benz GLA Forum banner
1 - 7 of 7 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter · #1 ·
Hello GLA 250 owners, my sunroof is partly closed with one side still open. I never use my sunroof until last weekend on a great sunny day on Cape Cod. The car is in 2015. I have owned it for 3 years. The dealership that I bought it from said it was a $6000 replacement.
I almost fainted..... Why would I pay 6K for them to put in defective parts? I asked them to just seal it up and call it a day. They said they could not. The roof is covered in plastic and that plastic will not last long.
I am going to another dealership and getting another opinion. I also found online that there was a recall in 2021.
Any comments, ideas, opinions???
 

·
Registered
2020 MB GLA250 4MATIC Avantgarde Edition
Joined
·
29 Posts
Sorry to hear about your problems, sounds tough. Please define what you mean by “pay $6K to put in defective parts”.

I would advise you to visit another dealership and get a second opinion and more importantly, to see if the recall affects your vehicle. Also, please tell us the diagnosis so we can advise you on next steps. hopefully its something minor.

It’s possible that this is a relatively simple issue. I would also suggest opening the sunroof completely and checking for any debris like twigs or pebbles that may prevent the roof from closing Completely. Also make sure everything is lubricated properly and the seal isn’t damaged. This is probably something the dealer can do when you take it in.

If the second dealer says that the recall isn’t for your car and they also quote you on a replacement, don’t do it right away. Go to a reputable independent technician in your area that has experience with Mercedes-Benz. Ask them if they can seal off the sunroof As there will most likely be a way to do it. Also see what it will cost to repair the old parts.
 

·
Super Moderator
Joined
·
2,144 Posts
Closing problems have been a topic here many times. The search function should guide you.

IMHO it appears that the slide blocks are weaker than they should be. Recently an individual in Europe has been discussing a solution that they sell, using blocks that can be installed without full disassembly of the sunroof (which if taken to the dealer includes removing the headliner). These parts are also claimed to be more durable.

With any sunroof, maintenance is essential. There are several videos on line regarding cleaning and lubricating to avoid problems moving forward.

I'm keenly interested in what you find regarding the recall. Please keep us advised of your situation as you progress.
 

·
Registered
Joined
·
295 Posts
Having a '15 and sunroof as well, never an issue. I'm curious what it means when you say "partly closed with one side still open". Sounds like RamaGLA post where something may be stuck on one side stopping full closure. I actually used my open sunroof a couple times when first bought, now I just open headliner and use tilt up sunroof since I don't like the look of the little guard thing that pops up when sunroof open. Hopeful a dealer has a real solution for this, find it hard to believe this has become a $6k issue.

Also, did you try, maybe with someone's help to make sure sunroof is aligned and push it back a bit to open some, look in the sunroof tracks for any obstruction, then try closing again, of course care with fingers if someone is messing with sunroof while you are pushing open/close.
 

·
Super Moderator
Joined
·
967 Posts
Very sorry to hear Deborah, especially on a now off-season quiet and sunny Cape Cod day. :(

We use the fairly new Benz of Hanover just off Rte 3 and they're pretty good so do get a 2nd opinion. Although as a very labor intensive process to remove and replace the sunroof, and Benz service pricing in general, I'm not totally surprised by the estimate, but still just as shocked. :oops:
======
Alas this has happened to others and is thereby often "partly closed with one side still open." So much so we stickied a link (which includes the preventive maintenance video):

Having a '15 and sunroof as well, never an issue. I'm curious what it means when you say "partly closed with one side still open". Sounds like RamaGLA post where something may be stuck on one side stopping full closure. I actually used my open sunroof a couple times when first bought, now I just open headliner and use tilt up sunroof since I don't like the look of the little guard thing that pops up when sunroof open. Hopeful a dealer has a real solution for this, find it hard to believe this has become a $6k issue.

Also, did you try, maybe with someone's help to make sure sunroof is aligned and push it back a bit to open some, look in the sunroof tracks for any obstruction, then try closing again, of course care with fingers if someone is messing with sunroof while you are pushing open/close.
Hello GLA 250 owners, my sunroof is partly closed with one side still open. I never use my sunroof until last weekend on a great sunny day on Cape Cod. The car is in 2015. I have owned it for 3 years. The dealership that I bought it from said it was a $6000 replacement.
I almost fainted..... Why would I pay 6K for them to put in defective parts? I asked them to just seal it up and call it a day. They said they could not. The roof is covered in plastic and that plastic will not last long.
I am going to another dealership and getting another opinion. I also found online that there was a recall in 2021.
Any comments, ideas, opinions???
 

·
Registered
Joined
·
26 Posts
Hello GLA 250 owners, my sunroof is partly closed with one side still open. I never use my sunroof until last weekend on a great sunny day on Cape Cod. The car is in 2015. I have owned it for 3 years. The dealership that I bought it from said it was a $6000 replacement.
I almost fainted..... Why would I pay 6K for them to put in defective parts? I asked them to just seal it up and call it a day. They said they could not. The roof is covered in plastic and that plastic will not last long.
I am going to another dealership and getting another opinion. I also found online that there was a recall in 2021.
Any comments, ideas, opinions???
Hello, There is always the same problem with the plastic guides. Mercedes knows the problem, but prefers to charge its customers a fortune to repair and replace the same guide.
I found the ultimate solution to the problem, to replace these guides without taking anything apart and even less forcing the rails.
I'll give you a contact email if you're interested in the solution.
[email protected]
It worked very well for me and the repair is very easy to do yourself in a few minutes.
Videos link HERE
 
1 - 7 of 7 Posts
Top