[Con Cerned]

Some services on my GLA 200d (Dec, 2017) expired in November and I purchased new services. Unfortunately, the 2G network that Mercedes Me used in the past is no longer available (in Switzerland) and the range of services previously available has been reduced. However, I still purchased 12 months to see how the reduced services run. Since the purchase in November I have not been able to activate services (iPhone 7 with IOS 15.2 (latest Apple update as of writing this)). When I check the Vehicle Status it informs me that the "Power Supply on Vehicle remote control deactivated". This has been the status for the last 15+ days and needless to say, the power is not turned on.

I have de-installed/installed the app over 5 times (rebooting in between) and the same results. The phone number provided to contact MB does not work as the automated voice response keeps looping and the input options are ignored, even with # after the option. Apart from that fact phone responds in German, which I can't speak, and my language options in the past have been French and English. However, I can determine the option for "Mercedes Me". irrespective of the language LOL ;0)

Has anyone had this problem previously and had a resolution of the issue?

 

[cobraismail22]

If anyone is see on the Mercedes me app for unlock locking doors, Power supply on vehicle remote deactivated, to fix this leave key in car, do not lock car, then log into the Mercedes app, go to vehicle locking tab, it should reset and resolve the issue.

 

[gbarringer]

Did the new service require an update of the GLA system? In some older cars, the system could require a hardware change, and some required a firmware update for the car to connect with the new higher G rating. Not sure which group the 2017 model falls in. If paid for the service, the dealer might be checked if any updates are required on the MB side. Do not think it is anything with your phone.

 

[a4urtest]

If anyone is see on the Mercedes me app for unlock locking doors, Power supply on vehicle remote deactivated, to fix this leave key in car, do not lock car, then log into the Mercedes app, go to vehicle locking tab, it should reset and resolve the issue.

Thank you. I followed your recommendation and it work with my 2019 GLA 250 Mercedes Benz

 

[RamaGLA]

I've been having an issue where the app sometimes sends me the "doors unlocked" noti even when the doors are locked or when driving. This is obviously a problem because I park a kilometre away from where I spend my day so the first few times I had a bit of a rough start to my day. They said they're gonna update the Hermes module and hopefully that will fix the problem, but has anyone else had this before?

 

[a4urtest]

I've been having an issue where the app sometimes sends me the "doors unlocked" noti even when the doors are locked or when driving. This is obviously a problem because I park a kilometre away from where I spend my day so the first few times I had a bit of a rough start to my day. They said they're gonna update the Hermes module and hopefully that will fix the problem, but has anyone else had this before?

Try this: (it work for me) If anyone is see on the Mercedes me app for unlock locking doors, Power supply on vehicle remote deactivated, to fix this leave key in car, do not lock car, then log into the Mercedes app, go to vehicle locking tab, it should reset and resolve the issue.

 

[RamaGLA]

Try this: (it work for me) If anyone is see on the Mercedes me app for unlock locking doors, Power supply on vehicle remote deactivated, to fix this leave key in car, do not lock car, then log into the Mercedes app, go to vehicle locking tab, it should reset and resolve the issue.

Thanks, but when I open the app, it refreshes and the "doors unlocked" goes away immediately so remote start, etc. usually works. I just don't understand why the app sends me a message when it is clearly communicating with the car. I will give it a try if it happens after the dealer visit.

 

[RamaGLA]

Update: sent the car in. They updated the communications module and found a battery fault. Replaced main battery. No more issues at all.