Welcome. Looks like someone drove their dog around, if that was a child it needs therapy.
Glad you emailed the dealer, hopefully they’re stand-up people and will pay or subsidize the repair/replacement cost. In all honesty, they’re really not responsible unless they deliberately hid the damage. If the listing is still online, see if any photos were edited/low res, that could be used as proof of deception should you need to arbitrate. Make sure there was no mention of damage on the listing or any written correspondence (texts, emails, etc.) or the documents they gave you/made you sign
As a purchaser, it’s your responsibility to inspect the vehicle before purchasing. Maybe a court would rule in your favour if they intentionally deceived you, but that’s a long, expensive process and difficult to prove. If it’s a reputable dealer, they may repair or replace the panels to protect their reputation or gain customer loyalty, but that’s a gamble.
Look for reputable vehicle upholstery repair shops in your area, they will likely be able to fix it for a fraction of the replacement cost. This is likely what the dealer will do if they agree to fix it. Check eBay, etc. to find used door panels.
also inspect the seat backs, rear seats, headrests, console, headliner and boot for any further damage that they may be liable to disclose. In the future, do a more thorough inspection or get a professional opinion before purchasing.
Glad you emailed the dealer, hopefully they’re stand-up people and will pay or subsidize the repair/replacement cost. In all honesty, they’re really not responsible unless they deliberately hid the damage. If the listing is still online, see if any photos were edited/low res, that could be used as proof of deception should you need to arbitrate. Make sure there was no mention of damage on the listing or any written correspondence (texts, emails, etc.) or the documents they gave you/made you sign
As a purchaser, it’s your responsibility to inspect the vehicle before purchasing. Maybe a court would rule in your favour if they intentionally deceived you, but that’s a long, expensive process and difficult to prove. If it’s a reputable dealer, they may repair or replace the panels to protect their reputation or gain customer loyalty, but that’s a gamble.
Look for reputable vehicle upholstery repair shops in your area, they will likely be able to fix it for a fraction of the replacement cost. This is likely what the dealer will do if they agree to fix it. Check eBay, etc. to find used door panels.
also inspect the seat backs, rear seats, headrests, console, headliner and boot for any further damage that they may be liable to disclose. In the future, do a more thorough inspection or get a professional opinion before purchasing.
