Today I finally got tired of my navigation unit not have another address I need to go to. So I went to the Becker website and downloaded the Becker Content Manager. Installed the software and plugged in the unit via USB, did the initial setup and updated the firmware like it told me to. THEN......... the program told me to hit the reset button on the unit. So I did....minutes (like 20 mins) later nothing happens program gives me a warning to plug the device into the usb. So i unplugged and re-plugged and nothing. Restarted program and nothing, restarted computer and nothing, installed into another computer and plugged it in and nothing. Plugged Becker unit back into my car and nothing just keeps rebooting and says I don't have a navigation unit. Great now I have to go to the dealer to see if can swap it out. I'm sooooo not gonna pay for a new one at the dealer.