Very sorry to read Amber. Accidents are always unnerving, both when they occur and the aftermath hassle of dealing with insurance and the repair.
In MA we have "no fault" coverage, but in reality the insurance company of the individual who causes the accident pays the lion's share (the respective companies work it out between them). In a rear end collision the driver to the rear is considered the one who caused the accident even if the one in front suddenly jams on their brakes. The theory being that the trailing driver should have left adequate spacing and been in sufficient control to stop their vehicle prior to contact. The vehicle not auto-stopping alas is not an excuse. Not always fair but that's the law in my Commonwealth.
Some insurance companies are better than others but all are in business to make money and thereby will try to pay out as little as possible. If you truly believe yours is treating you unfairly you should consult an Attorney. Of course their fee will cost you money as well so you have to consider the return on that investment. Same goes for contacting Mercedes should they not be of assistance. It doesn't hurt to try yourself however (see below).
Be reminded that a year ago pre-owned vehicles were bringing pandemic-era top dollar, both to sell and to purchase. That bubble has since popped and hence a now more typical market valuation. You can go on any of the online car buying/selling services to ascertain the current value.
Again, sorry to read and all the best for a fair and speedy resolution. Take heart in that most everyone encounters an accident in their driving history and although always unpleasant one of life's learning experiences.
Mercedes-Benz USA, LLC.
Customer Assistance Center
1 Mercedes-Benz Drive
Sandy Springs, GA 30328
Tel: 800-367-6372
www.mbusa.com
Customer Care
For general assistance with your vehicle or account, contact us Mon-Fri, 9 am- 9 pm (ET)
1-800-367-6372
1-800-222-0100
Email Us
https://mercedes-benz.custhelp.com/app/ask
In MA we have "no fault" coverage, but in reality the insurance company of the individual who causes the accident pays the lion's share (the respective companies work it out between them). In a rear end collision the driver to the rear is considered the one who caused the accident even if the one in front suddenly jams on their brakes. The theory being that the trailing driver should have left adequate spacing and been in sufficient control to stop their vehicle prior to contact. The vehicle not auto-stopping alas is not an excuse. Not always fair but that's the law in my Commonwealth.
Some insurance companies are better than others but all are in business to make money and thereby will try to pay out as little as possible. If you truly believe yours is treating you unfairly you should consult an Attorney. Of course their fee will cost you money as well so you have to consider the return on that investment. Same goes for contacting Mercedes should they not be of assistance. It doesn't hurt to try yourself however (see below).
Be reminded that a year ago pre-owned vehicles were bringing pandemic-era top dollar, both to sell and to purchase. That bubble has since popped and hence a now more typical market valuation. You can go on any of the online car buying/selling services to ascertain the current value.
Again, sorry to read and all the best for a fair and speedy resolution. Take heart in that most everyone encounters an accident in their driving history and although always unpleasant one of life's learning experiences.
Mercedes-Benz USA, LLC.
Customer Assistance Center
1 Mercedes-Benz Drive
Sandy Springs, GA 30328
Tel: 800-367-6372
www.mbusa.com
Customer Care
For general assistance with your vehicle or account, contact us Mon-Fri, 9 am- 9 pm (ET)
1-800-367-6372
1-800-222-0100
Email Us
https://mercedes-benz.custhelp.com/app/ask
